Privacy Policy

Introduction

Pearl Ridge Climate Systems respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

Information We Collect

We may collect the following types of personal information:

• Contact details including name and email address when submitted through our contact forms
• Service preferences and project requirements you provide in consultation requests
• Technical data including IP addresses, browser type, and device information collected automatically through website analytics
• Cookie data as described in our Cookie Policy

How We Use Your Information

We process your personal data for the following purposes:

• To respond to service inquiries and provide quotations for ventilation systems
• To communicate about scheduled installations, maintenance visits, and technical support
• To improve our website functionality and user experience through analytics
• To comply with legal obligations and industry regulations

Legal Basis for Processing

We process personal data based on:

• Consent you provide when submitting contact forms or accepting cookies
• Contractual necessity when delivering services you have requested
• Legitimate business interests in marketing our services and improving operations
• Legal compliance with applicable regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Third-party service providers who assist with website hosting, email communications, and payment processing
• Professional advisors including solicitors and accountants when necessary for business operations
• Regulatory authorities when required by law

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy. Contact form submissions are typically retained for two years. Customer project records are maintained for seven years to comply with business and tax regulations.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing in specific situations
• Data portability where technically feasible
• Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected].

Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Transfers

Your data is primarily processed within the United Kingdom. If transfers to countries outside the UK occur, we ensure appropriate safeguards are in place to protect your information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Information

For questions about this privacy policy or our data practices, contact:

Pearl Ridge Climate Systems
Unit 14 Riverside Business Park
Oakfield Road
Maidstone, Kent ME16 8QN
United Kingdom
Email: [email protected]